Shipping & Delivery
Delivery Policy
At Gentle Craft, we are committed to ensuring your shopping experience is smooth and seamless. Our delivery policy outlines the terms and conditions regarding the shipping and delivery of our products.
Shipping Locations
We currently deliver across India. If your location is outside our delivery zones, please contact our customer service for assistance.
Shipping Charges
Standard Shipping: A flat rate of ₹50 is applied to orders below ₹699.
Free Shipping: Available for orders above ₹1099.
Any additional charges for specific delivery locations will be clearly mentioned at checkout.
Order Processing Time
All orders are processed and dispatched within 1-2 business days after confirmation.
Custom or bulk orders may take 3-5 business days for processing.
Delivery Time
Standard Delivery: Orders are delivered within 5-7 business days.
Express Delivery: Available in select locations for an additional fee, with delivery within 2-3 business days.
Delivery timelines may vary based on your location and external factors like weather conditions or courier delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track the status of your delivery on the courier partner’s website.
Delivery Attempts
Our courier partner will make two attempts to deliver your package. If undelivered, the package will be returned to us, and a refund or re-shipment can be arranged. Additional shipping fees may apply for re-shipment.
Custom Orders
For customized T-shirts or bulk orders, delivery timelines will be communicated at the time of purchase.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will investigate and provide a replacement or refund as per our discretion.
International Shipping
At present, we do not offer international shipping. However, we are working towards expanding our delivery network.
Customer Support
For any questions or concerns about your delivery, feel free to reach out to our customer support team at:
Email: support@gentlecraft.com
Phone: +91 9884641802 / +91-44-49596455
Hours: Monday to Saturday, 9:00 AM to 7:00 PM